4
Andrea Raines and Karen Hardin
Introduction
Learning Objectives
Exercises
Transforming Care at the Bedside: How-to Guide: Optimizing Communication and Teamwork
Click the above link to access the assigned reading and use the outline below to direct your reading. The pages for required reading are identified and students are not required to read the entire book unless desired. Please use the outline provided to take notes while reading.
Section One: The Rationale for Improving Teamwork and Communication on Medical-Surgical Units
Pages 7- 8
- Reasons and benefits of teamwork and communication
- Improved workforce satisfaction
- Patient safety and Quality impacts
- Job satisfaction
Section Three: Strategies for Improving Communication and Teamwork
Pages 13- 23
- Four essential building blocks for improving staff vitality
- Optimizing Teamwork and Communication
- Improving staff communication
- Assertive communication between team members
- Optimizing Teamwork and Communication
- Environment of trust and respect
- High-Leverage Changes for Optimizing Team Communication
- Promote Assertive, Effective Communication among Multidisciplinary Team Members
- Where does it begin
- Methods to improve communication
- AHRQ TeamSTEPPS
- Situational briefing techniques: SBAR
- Encourage Staff to Communicate Effectively During “Difficult” or “Crucial” Conversations
- Difficult conversations: high stakes with varying opinions
- Steps for difficult conversations
- DESC
- Difficult conversations: high stakes with varying opinions
- Promote Assertive, Effective Communication among Multidisciplinary Team Members
- Enhance Multidisciplinary and Unit-Based Teamwork
- Inviting, Enlisting, & Setting Aside
- Multidisciplinary rounds
- Improve Handoffs and Transitions
- Healthcare Handoff Definition
- Three approaches for standardizing communication
- Convene briefings, huddles, and debriefings
- Enact structured handoffs
- Hold change of shift reports at the bedside
References
QSEN Institute. (2020). QSEN institute competencies: Teamwork and collaboration. https://qsen.org/competencies/pre-licensure-ksas/#teamwork_collaboration
Lee, B., Shannon, D., Rutherford, P., Peck, C. Transforming Care at the Bedside How-to Guide: Optimizing Communication and Teamwork. Cambridge, MA: Institute for Healthcare Improvement; 2008. Available at: http://www.IHI.org.