← Back to Book Detail

Module 6: Consultation & Collaboration in LTC Practice (122/93) -- Nurse Practitioners Delivering Primary C...

Browse
131%

Module 6: Consultation & Collaboration in LTC Practice

Module 6: Consultation & Collaboration in LTC Practice 146 6.2.2 Conflict Conflict: - A process occurring between individuals or groups as they experience negative emotional reactions to perceived disagreements - Miscommunication is a common factor in conflicts - Is a normal part of working in a large teams - Can be an opportunity to drive change and to build relationships - Can escalate into open hostility, villainizing the other person, and staff taking sides in the conflict[1] Conflict escalation stages: - Accommodating - Problem Solving - Personal Antagonism - Issue Multiplication - Triangulation - Open Hostility - Change in Social Structure[2][3] Optional Video: Stages of Conflict Escalation
← Previous Chapter Next Chapter →