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Module 6: Consultation & Collaboration in LTC Practice (125/93) -- Nurse Practitioners Delivering Primary C...

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Module 6: Consultation & Collaboration in LTC Practice

Module 6: Consultation & Collaboration in LTC Practice 149 6.2.5 Communication with Residents/Families Considerations when communicating with residents and family: - Individual resident characteristics - Individual family characteristics - The level of detail the patient and family prefers - Family preferred method of communication Communication skills: - Active listening - Use clear and concise language related to preferences and capacity - Be aware of nonverbal communication - Culturally sensitive language is needed to be inclusive and meet the needs of everyone - Knowledge of communication frameworks Personal accountability: - Reflect on areas on communication style and areas for growth - Reflect on what you could do differently next time if communication issues arise - Develop and maintain communication skills[1][2][3]
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