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Module 2: Direct Comprehensive Primary Care in the LTC Setting (33/93) -- Nurse Practitioners Delivering Primary C...

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Module 2: Direct Comprehensive Primary Care in the LTC Setting

Module 2: Direct Comprehensive Primary Care in the LTC Setting 9 2.1.2 Person-Centred Language & Care Person-centered language uses: - Courteous, non-stigmatizing and inclusive language to highlight the client’s uniqueness - It builds trust, improves client-provider relationships, and makes residents feel heard and respected - For physical or mental issues, empathy may help individuals understand and communicate their concerns - Language sets the tone for the client-provider connection and greatly impacts healthcare Benefits of Person-Centred Care - Active participation in treatment choices are associated with higher care satisfaction and better quality of life - Tailored care enhances treatment adherence, reduces complications, and manages chronic diseases effectively - Person-centered care fosters trust, resulting in better cooperation and treatment adherence - Improved understanding & collaboration between clients health care professionals Strategies to promote person-centred language: - Avoid labels - Open-ended questions - Active listening - Positive framing - Empathy - Customized care approach - Respect for autonomy - Regular assessment[1] - Fernandes et al., 2022 ↵
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