Research the three well-known awards (Baldridge Award, European Quality Award, D
Research the three well-known awards (Baldridge Award, European Quality Award, Deming Prize) given annually to recognize quality. Pick one of the awards and one of the main evaluation criteria. Compare and Contrast this evaluation criterion for Apple and Microsoft. How would these two organizations score on this quality dimension? How would you suggest improving the quality related to this criterion based on the material that is covered in this section?
4.1: Productivity and Total Quality Management
The Cost of Quality: A Self-Check Exercise
By
John Stewart
In many ways, quality is very expensive. There are multiple categories of costs associated with quality management. Understanding these costs is the first step in designing an argument of why the investment is an important one. Complete this assessment of your understanding of Cost of Quality concepts. The activity is self-graded.
In this interactive object, learners check their knowledge of concepts related to the cost of ensuring quality in manufacturing as they relate to the categories of appraisal, prevention, internal failures, and external failures.
Quality Management Services: “What is Quality Management System?”
This video describes the integrated system necessary to create a quality management system within an organization. Just using the word quality can be confusing for managers. Understanding what quality is and how it should be approached is challenging. Designing a systematic way to approach management of quality is fundamentally important to successfully controlling quality.
Boundless: Business, “Chapter 10, Section 2, Part 2: TQM”
Read this page. This page explores the nature of total quality management (TQM) and the necessity of use in the operations environment. TQM is one of the bedrock approaches to quality management. You will see many of the components of TQM in other quality management approaches. This approach is important because of the focus on a continuous cycle of improving the quality of a product, service, or process.
TQM
Total quality management (TQM) is an integrative philosophy of management for continuously improving the quality of products and processes.
LEARNING OBJECTIVE
- Explain the principles of Total Quality Management (TQM)
KEY POINTS
- TQM functions on the premise that the quality of products and processes is the responsibility of everyone who is involved with the creation or consumption of the goods or services offered by an organization.
- Satisfying the customer involves making sure both internal and external customers are happy.
- The internal suppliers are the subordinates who answer to a particular supervisor. Satisfying them involves giving them the tools and motivation they need to do their jobs.
- It is important to go beyond satisfaction, making the customer – and supplier – feel important and valued, and part of the process.
- “Lean” focuses on eliminating the wasteful use of time, energy or resources, and instead focusing activities comple