26 Glossary
Your Presentation Style
Adjustment
The willingness to be flexible and adapt to the speaker’s points and verbal detours without judgement or jumping to conclusions
Anticipate
Regarding something as probable; to expect or predict something. Anticipating what a speaker will say before saying it can get in the way of active listening.
Attitude
A settled way of thinking or feeling about something. Keeping an open or positive attitude is more beneficial to active listening.
Authenticity
The quality of being genuine; of undisputed origin and not a copy.
Bias
The inclination or prejudice for or against one person or group, especially in a way considered to be unfair.
Body Movements
The way a speaker moves his/her body as a way to communicate with the audience and/or release nervous energy.
Deaf Spots (Psychological)
Impaired ability to perceive and understand things counter to our convictions.
Dimensions of Self
The four dimensions that make up the Johari Window by Luft and Ingram.
Emotional Reaction
Arousing or being characterized by intense feeling.
Emphasis
Putting stress on certain words in your speech to make them stand out as important.
Facial Expression
When the look on a person’s face communicates their mood, feeling, or state of being, sometimes unconsciously.
Fillers
Placeholders for actual words (e.g, uh, uhm, erm, ah) that people typically use to fill space while speaking; they can become distracting to the listener.
Gesture
A movement of part of the body, especially a hand or the head, to express an idea or meaning.
Hearing
An accidental and automatic brain response to sound that requires no effort.
Internal Monologue
Self-talk that can be rational and reasonable or illogical and disorganized.
Johari Window
Ingram and Luft’s four-quadrant box of dimension of self: (1) what’s known to me and known to others, (2) what’s known to others but unknown to me, (3) what’s known to me but unknown to others, and (4) what’s unknown to me and to others.
Judging
Forming an opinion or conclusion about something.
Listening
To give one’s attention to sound.
Listening Reminder
Giving oneself a cue to remember to pay attention to the speaker, such as a note or an image.
Pitch
The quality of a sound governed by the rate of vibrations producing it; the degree of highness or lowness of a tone.
Posture
A particular position of the body.
Pronunciation
The way that you say your words, often informed by other elements such as accent (e.g., to-may-toe vs. to-mah-toe)
Rate
The vocal speed of the speaker.
Self-concept
What we perceive ourselves to be; involves aspects of image and esteem.
Self-reflection
A trait that allows you to adapt and change to the context or environment, to accept or reject messages, to examine your concept of yourself, and to improve.
Silence
The fact or state of abstaining from speech.
Values
Principles or standards of behaviour; one’s judgement of what is important in life.
Volume
Quantity or power of sound; degree of loudness.
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