People don’t just create the sources we use. They are sources themselves. Most o
People don’t just create the sources we use. They are sources themselves. Most of us use people as sources all the time in our private lives, such as when we ask a friend for a restaurant recommendation or ask whether a movie is worth watching. But you probably aren’t using people as sources very often in your assignments–unless you are a journalism major, of course.
In the 2012 Project Information Literacy research report, How College Graduates Solve Information Problems Once They Join the Workplace, employers such as Battelle, Nationwide Insurance, Microsoft, the FBI, the Smithsonian, the Port of Los Angeles, SS&G Financial Services, and Marriott International expressed dissatisfaction with their new hires’ inability to gather information by talking with real people. They’ve found new hires unwilling or unprepared to ask the experienced employee down the hall or the expert across town for information to solve a problem. For instance, one employer has this to say about new hires:
Here’s something we’re targeting in interviews now—the big thing is they believe the computer is their workspace, so basic interactions between people are lost. They won’t get up and walk over and ask someone a question. They are less comfortable and have some lack of willingness to use people as sources and also have a lack of awareness that people are a valid source of information…
So getting some experience using people as sources is likely to help you not just with a current research assignment but with your work in the future.
Important: Who’s an “Expert”?
Experts aren’t only researchers with PhDs doing academic work. The question to ask when trying to decide who can be a source is always, who can speak with authority about any part of the subject? And the answer to that question is always contextual, a kind of “it depends.”
People can speak with authority for different reasons. According to the Framework for Information Literacy for Higher Education, a person can have subject expertise (say, having done scholarship in the field), societal position (maybe a public office or another relevant work title), or special experience (say, living or working in a particular situation of interest or having participated in a historical event).
For instance, people who have had firsthand experience living or working with a situation (say, a survivor of school shooting if your topic is on that subject) you are studying can have a unique perspective unavailable elsewhere. And it’s that up-close, firsthand view of the situation that gives them the authority that you and your audience respond to.
Of course, such sources have to be evaluated just like any other. Could they be biased? Like any source, yes. We just have to keep that possible bias in mind as we use the information from such a source. That’s part of exercising the critical thinking that research assignments are famous for producing.
Potentially biased or not, sometimes a source’s firsthand experience can’t be surpassed.