Learning Pathways
Communication and Conflict
The expression, “it takes two to tango” can be updated to say, “it takes two to have conflict.” Given that interpersonal conflict involves you and at least someone else, the learning pathway* classes explore both dimensions: you and the other person(s). The classes also provide opportunities to help you move from awareness to action.
This pathway model is a matrix of the classes that together focus on each of four combinations of awareness of self and others and skills in problem-solving and skillful conversations in conflict situations.
Learning Pathway classes required to earn a certificate:
|
Relationships Civility in the Workplace4 Developing Positive Relationships at Work1 |
Problem-Solving Skills Working with Difficult People4 MC Services to Help You Handle Conflict |
|
Self-Awareness Intercultural Conflict Survey What’s Your Conflict Style? Knowing Your Influencing Style2 |
Conversation Skills Active Listening and Making Assumptions3 Crucial Conversations for Dialogue 2, 6 Reflective Listening: How to Hear and Be Heard for Successful Conversations |
1Also in Valuable Employee LP2Also in Management LP3 Also in Communicating Professionally in the Workplace
4 Also in Customer Service LP6 Also in Change Management LP
The pathway classes are available to all employees through MC Learns as individual classes as well. If you are interested in achieving the certificate, the table below will help you plan your schedule. Not all classes are offered every year; it is at minimum a two-year plan.
Classes Scheduled for FY23:
|
Class name |
Class Length and Format |
Class Date(s) |
|
Crucial Conversations for Dialogue |
Five 2.5-hour classes, online |
September 26-30: 2-4:30 p.m. June 20-23 o June 20-22: 2-4:30 p.m. o June 23: 9-11:30 a.m. & 2-4:30 p.m. |
|
Civility in the Workplace |
One 3-hour class, online |
October 12: 8:45 a.m.-noon |
|
Working with Difficult People |
One 3-hour class, online |
November 15: 1:15-4:30 p.m. |
|
Intercultural Conflict Survey |
One 3-hour class, online |
October 7: 8:45 a.m.-noon October 15 (Saturday): 9 a.m.-12:15 p.m. |
|
Knowing your Influencing Style |
One 3-hour class, online |
January 12: 8:45 a.m.-noon |
|
Reflective Listening |
One 3-hour class, online |
February 21: 1:15-4:30 p.m. |
|
What’s Your Conflict Style? |
One 3-hour class, 122 Mannakee |
April 17: 1:15-4:30 p.m. |
|
Developing Positive Relationships at Work |
e-course |
On-demand |
|
Classes not listed will be offered in FY24 |
*A learning pathway is a series of identified classes that provides you with an in-depth exploration of a skill area. When completed, a certificate of learning is awarded to acknowledge your commitment to pursue the study and practice of a specialized area of professional development.
Participation is paced to provide time to reflect upon your learning and integrate concepts and skills into your life and work.
Communication and Conflict Learning Pathway Class Overview:
|
Conflict and