Communication and Conflict
Communication and Conflict Learning Pathway FY24
The expression “it takes two to tango” can be updated to say “it takes two to have conflict.” Given that interpersonal conflict involves you and at least someone else, the learning pathway* classes explore both dimensions: you and the other person(s). The classes also provide opportunities to help you move from awareness to action.
This pathway model is a matrix of classes that together focus on each of four combinations of awareness of self and others and skills in problem-solving and skillful conversations in conflict situations.
Learning Pathway classes: Complete any 10 classes to earn a certificate.
Relationships
|
Problem-Solving Skills
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Self-Awareness
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Conversation Skills
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1 Also in Valuable Employee LP 2 Also in Management LP 3 Also in Communicating Professionally in the Workplace 4 Also in Customer Service LP6 Also in Change Management LP
The pathway classes are available to all employees through MC Learns as individual classes as well. If you are interested in achieving the certificate, the table below will help you plan your schedule. Not all classes are offered yearly; it is at least a two-year plan.
Classes Scheduled for FY24:
The classes highlighted in purple are new! Classes not listed in this table will be offered in FY25
Class name |
Class Length and Format |
Class Date(s) |
| Overcome Fuilrustration to Bd a Productive Workplace | One 3-hour class, online | September 20: 1:30-4:45 p.m. |
| Open Door: Crucial Conversations Reflections | One 2-hour class, online | 1. October 9: 3-5 p.m.
2. November 13: 9-11 a.m. |
| Pivoting for Active Listening | One 3-hour class, online | October 10: 1:30-4:45 p.m. |
| Crucial Conversations for Mastering Dialogue | Five 3-hour classes
Online: Fall and Spring |
1. Fall: October 31, November 1, 7, 8, 14: 8:45 a.m.-noon
2. Winter: January 10-11: 8:45 a.m.-4:30 p.m. 3. Spring: February 19-23: 1:30-4:45 p.m. |
| Growing Feedback to Feedforward | One 3-hour class, online | December 6: 8:45 a.m.-noon |
| Becoming Conflict Competent | One 3-hour class, online | February 12: 1-4:30 p.m. |
| Breathing through Conflict | One 3-hour class, online | March 25: 1:30-4:45 p.m. |
| What’s Your Conflict Style? | One 3-hour class, online | April 17: 1:30-4:45 p.m. |
| Developing Positive Relationships at Work | e-course | On-demand |
*A learning pathway is a series of identified classes that provides you with an in-depth exploration of a skill area. When completed, a certificate of learning is awarded to acknowledge your commitment to pursue the study and practice of a specialized area of professional development. Participation is paced to provide time to reflect upon your learning and integrate concepts and skills into your life and work.
Communication and Conflict Learning Pathway Class Overview:
Conflict and Communication Classes |
Brief Class Description* |
| Pivoting for Active Listening
Facilitator: Heather Fogg |
Loosen the grip on