Chapter 3: Workplace Communications
15 Reading
The email and the attachment that were mentioned in the video follow in the reading activity. Discuss the questions below to help you prepare for the reading.
- Look only at the subject line of the email. What is the email about?
- The tenants of CDN Malls will receive the email. The tenants of CDN Malls are the people who rent space for stores or restaurants in the mall. Do the tenants need to receive items for their businesses? What kinds of items would they need to receive?
- Would people delivering these items use the main entrance to the mall? Why/Why not?
- Would they use only special elevators? Why? What are such elevators called?
- Why does a mall need to have rules and a policy for deliveries?
Read
Complete the following:
Read the questions in the Comprehension section first. Then read the email and the email attachment. This is a strategy to help you locate the answers more easily. Answer the questions.
After you read
Comprehension
Answer these questions about the email and the attachment.
Answer these questions about the email and the attachment.
- Match the details below.
| a) The email is from | __ | Delivery Policy |
| b) The email is addressed to | __ | Guest Services Coordinator |
| c) The title of the attachment is | __ | Sima |
| d) Sima’s job is | __ | the mall tenants |
- Where did Sima’s team post the policy as reminders?
a) In the service elevators and the loading docks
b) In the service elevators only
c) In the loading docks only
- Why does CDN Malls have a policy about the wheels on delivery carts?
a) To prevent damage to the delivery vehicles
b) To prevent marks and scratches on floors
c) To prevent the carts from getting too heavy
- The delivery policy is important for a safe environment in the mall.
a) True
b) False
- CDN Malls will give money to their tenants if anything is lost in the dock.
a) True
b) False
- What vehicle information is entered in the delivery log?
a) The make and licence plate number of the vehicle
b) The colour of the vehicle
c) Both a and b
- How much time can a delivery truck remain in a loading dock without special permission?
a) Twenty-four hours
b) Half an hour
c) Two hours
- The policy says that drivers must not leave truck engines running. This may be
a) to prevent the waste of fuel
b) to keep the air as clean as possible inside the dock
c) both a and b
Vocabulary
Meaning
Complete the following from the reading.
Part 1
Can you guess what these words and phrases mean? Talk about their meanings in the reading. Match each word or phrase with the correct definition. There are two extra definitions.
| Word/phrase | Meaning | |
|---|---|---|
| a) equipment | people employed in a company or organization | |
| b) procedure | a person or group that rents a space for a period of time | |
| c) personnel | something used for a specific purpose | |
| d) policy | a place for loading or unloading goods | |
| e) tenant | a series of actions done in a particular