Chapter 3: Workplace Communications
18 Speaking
Pronunciation
Task 1
Listen to the pronunciation of the words and phrases in the audio for Task 1. Repeat and practise.
| certificate | injured | procedure | service elevator |
| clearance | investigate | process | supervise |
| condition | kick off | protect | supervisor |
| environment | lined up | protective | tenants |
| equal | loading dock | register | unattended |
| equipment | log | remotely | volunteer |
| evacuation | manuals | report | work conditions |
| face-to-face | online | right | |
| fire warden | personnel | schedule | |
| follow | policy | secured |
Task 2
Listen to the audio for Task 2. Pay attention to how the speaker groups words together. Mark any pauses you hear with a /.
Discuss the pauses you marked.
Practise reading along with the audio, pausing where the speaker pauses.
You, as an employee, have the right to refuse to do a job that is unsafe. Yes, you have the right to refuse to do work that is not safe, but you also have big responsibilities. So, what are some of these responsibilities?
You need to know and follow all our safety policies and procedures. You need to keep updated on changes to these policies and procedures. It is your responsibility to read and understand the safety manuals and follow them. It is your responsibility to protect yourself, your co-workers, our tenants, and our customers. You must report all unsafe actions or conditions to your supervisor. You must use the protective equipment and clothing that are required for your job. You must report all accidents immediately.
Speaking practice
- Complete the following:
- a) Access one of the documents
Security guard: https://alis.alberta.ca/media/698096/security-guard.pdf
(View full profile)
Police officer: https://alis.alberta.ca/occinfo/occupations-in-alberta/occupation-profiles/police-officer/
(View full profile)
Note:
If you have difficulty accessing the above links, visit the following link and search for the occupation: https://alis.alberta.ca/occinfo/occupations-in-alberta/http://occinfo.alis.alberta.ca/
b) Read the job descriptions. Think about and use the reading strategies you have learned.
c) Write down important information about work conditions and educational
d) Review what the Workplace Mentor said about clear communication (Workplace Mentor 1).
Present the information you read to a classmate or your instructor.
Use the Workplace Mentor’s suggestions to organize your information.
Use the STAR method to give information in a direct and concise way. Organize your information like this:
Situation and Task (What were you required to do?)
I am going to talk about the ______ job profile. My task was to read the profile and focus on the work conditions and
educational requirements.
Action that was taken (What did you do to complete the task?)
I accessed the information on the ALIS website. I wrote down the information I needed.
Result (What did you learn?)
This is what I found about _____. (Includ