Chapter 1: Workplace Environment
4 Speaking
Pronunciation
Task 1
Listen to the pronunciation of the words and phrases in the audio for Task 1. Repeat and practise.
| accountable | empower | monitor | release |
| adapt | encourage | onboarding | rewarding |
| appropriate | foremost in mind | ongoing | shifts |
| attitude | good fit for | performance review | soft skills |
| button | hard skills | position | strict |
| carpool | identifier | potential | sustainability |
| conform | identify | press | trait |
| core | influence | probation | two-way radio |
| demonstrate | introduce | procedure | values |
| diversity | keep up | promote | |
| earn a raise | mentor | promotion | |
| emergency contacts | mission statement | raise |
Task 2
Listen to the audio for Task 2. Pay attention to how the speaker groups words together. Mark any pauses you hear with a /. Discuss the pauses you marked. Practise reading along with the audio, pausing where the reader pauses.
A company’s values are also important when employers make decisions to retain employees. Employers expect employees to show the right attitude and to demonstrate these values once they hire them. They expect employees to conform to the company’s culture and adopt its values. Many successful employees use these values to set goals for improving their soft skills. They know that many companies promote from within. They know that they have a better chance of getting a higher position in the company if they can demonstrate these values along with their hard skills.
Speaking practice
Complete the following
- a.) The table contains pieces of a dialogue between Paul and Kevin, another employee at CDN Malls. The pieces of dialogue are not in order. Put the pieces of the dialogue in order. Number them to show the correct sequence. Discuss why you arranged the dialogue the way you did.
b.) Check your answers in the answer key.
| Kevin: | Well, it’s been close to seven years. | |
| Kevin: | The Regal? | |
| Paul: | Seven years? You must enjoy your job! Oh, sorry, but I have to rush. I just realized it’s almost one. I promised to meet
someone at the reception. It’s been great talking to you, Kevin. Bye. |
|
| Kevin: | How’s it going? | |
| Kevin: | Oh, yeah. You’ll really enjoy working here. It’s well run, and all the supervisors are great. They really are about empowering everyone to do their best. | |
| Paul: | Yeah. And, after lunch, we get to observe people doing the tasks we will be performing. What a great idea—watching the people in action and easing into it like this. I didn’t have this at my last job. | |
| Kevin: | See you later! | |
| Paul: | At the Regal. | |
| Paul: | From Finance? Nice to meet you. I’m Paul. Guest Services. This is my first day here. | |
| Paul: | Yeah. It’s a boutique hotel in Calgary. Have you worked here long? | |
| Kevin: | Hi, you must be new here. I haven’t seen you before. I’m Kevin from Finance. Pleased to meet you. | |
| Paul: | Great, actually. I thought it would be