After reading this chapter, you should be able to answer these questions:
After reading this chapter, you should be able to answer these questions:
What are the basic principles of Frederick Taylor’s concept of scientific management?
What did Elton Mayo’s Hawthorne studies reveal about worker motivation?
What is Maslow’s hierarchy of needs, and how do these needs relate to employee motivation?
How are McGregor’s Theories X and Y and Ouchi’s Theory Z used to explain worker motivation?
What are the basic components of Herzberg’s motivator-hygiene theory?
What four contemporary theories on employee motivation offer insights into improving employee performance?
How can managers redesign existing jobs to increase employee motivation and performance?
Exploring Business Careers
Chuck Kaplan, Ciena Corporation
Chuck Kaplan loves music and playing in a band, but he does not work in the music industry. He works for Ciena Corporation, a global supplier of telecommunications networking equipment, software, and services. Kaplan spends his days leading a team to help customers solve business problems by updating and creating revenue through their networks—the process of modernizing and monetizing networks. He also plays music with OTN Speedwagon, Ciena’s all-employee band.
OTN Speedwagon was created after Kaplan thought the entertainment at a corporate function was “cheesy.” He and three others took the idea of creating an employee band to their boss, and OTN Speedwagon was born. Its name comes from the networking technology Ciena implements, Optical Transport Network, and the rock band REO Speedwagon; its members are from all over the globe.
The band is made up of employees from multiple departments, time zones, and countries. Members include an executive administrative assistant in London, England; a CTO in Dallas, Texas; sales system engineers in Dallas, Texas, and St. Louis, Missouri; an account manager in Denver, Colorado; senior managers in Baltimore, Maryland, and New York, New York; a sales consultant in Atlanta, Georgia; vice presidents in Atlanta, Georgia, and Dallas, Texas; and a materials management leader in Ottawa, Canada. When playing with the band, they set aside their job titles and focus on producing award-winning music.
OTN Speedwagon performs songs in a variety of styles and enjoys performing whenever and wherever opportunity exists. A highlight is the opportunity to compete at the Fortune Battle of the Corporate Bands, a competition for all-employee bands. OTN Speedwagon won the event one year, beating seven other corporate bands. Two members also walked away with individual awards: best guitarist and best horns.
Producing great music together is not easy. Everyone knows one person being off-tempo or off-key can ruin a song. Because the band members have different job responsibilities and live in separate countries, they are rarely together. Scheduling live rehearsals is a major challenge, and they often happen only the day of or day before an event. The band is up to the challenge, though, and harnesses techno