Learning Objectives
- Describe the social dimensions of emotional life.
- Understand the sociological concept of “reality as a social construct.”
- Describe the impact of social roles on individual identities and status.
- Use Goffman’s dramaturgical perspective to describe the social dynamics of self-presentation.
Introduction to Social Interaction
Face-to-face interaction of even the simplest sort is a far more socially intricate operation than we generally recognize. It is rife with unacknowledged rituals, tacit understandings, covert symbolic exchanges, impression management techniques, and calculated strategic maneuverings.
The Canadian sociologist Erving Goffman went to the Shetland Islands in the 1950s to do fieldwork on the social structure of the island community for his PhD dissertation. However, he found that the complex interpersonal relationships in the hotel he stayed at to be a much richer site for social study. The theories that became the basis for his dramaturgical approach in The Presentation of the Self in Everyday Life (1959) developed from his detailed observations of the elaborate “interaction rituals” in everyday social interaction.
Goffman describes the way that people try to control the impression they make on others in social encounters. They want to be received well. They want to be taken as credible. At the same time, the others are interested in checking up on the person’s sincerity, trustworthiness and general suitability as someone worth spending time with. In face-to-face encounters in “real time,” they might not have access to information from the person’s background. So in the absence of confirming or disconfirming information that the person is as they claim, they compare what the person intentionally expresses about themselves against other expressions that the person unintentionally “gives off”: facial expressions, mannerisms, gestures, nervousness, quality of clothing, application of make-up, use of language and so on. This dynamic between a person’s self-presentation and the audience’s critical discernment sets in motion a number of micro-level structures that govern the course of social interactions no matter their specific content.
In the Shetland Islands, Goffman observed how islanders were sometimes amused to watch the manners of neighbours who dropped in for a cup of tea. As there were no impediments to the view in front of the simple cottages and no electric lights inside, they were well positioned to see how the neighbour would drop one expression as he or she approached and adopt another as they entered the door. The visitor consciously composed his or her “social face” by adopting a “warm expectant smile.” Based on these cues the hosts were able to judge how the neighbour really felt about them. However, other neighbours who were aware of this dynamic of examination, adopted a social face well before turning into the cottage “thus ensuring the projection of a constant image” (Goffman, 1959). Succes