Chapter 7. Travel Services
7.3 Tourism Services
Many organizations can have a hand in tourism development. These include:
- Sector-specific associations
- Tourism and hospitality human resources organizations
- Training providers
- Educational institutions
- Government branches and ministries in land use, planning, development, environmental, transportation, consumer protection, and other related fields
- Economic development and city planning offices
- Consultants
The rest of this section describes Canadian and BC-based examples of these.
Sector-Specific Associations
Numerous not-for-profit and arm’s-length organizations drive the growth of specific segments of our industry. Examples of these associations can be found throughout this textbook in the Spotlight On features, and include groups like:
These can serve as regulatory bodies, advocacy agencies, certification providers, and information sources.
Tourism and Hospitality Human Resource Support
Tourism HR Canada — formally the Canadian Tourism Human Resource Council (CTHRC) — is a national sector council responsible for best practice research, training, and other professional development support on behalf of the 174,000 tourism businesses and the 1.75 million people employed in tourism-related occupations across the country. In BC, an organization called go2HR serves to educate employers on attracting, training, and retaining employees, as well as hosts a tourism job board to match prospective employees with job options in tourism around the province.
Training Providers
Throughout this textbook, you’ll see examples of not-for-profit industry associations that provide training and certification for industry professionals. For example, the Association of Canadian Travel Agents offers a full-time and distance program to train for the occupation of certified travel counsellor. Closer to home, an organization called WorldHost, a division of Destination BC, offers world-class customer service training.
You’ll learn more about training providers and tourism human resources development in Chapter 9.
Educational Institutions
British Columbia is home to a number of high-quality public and private colleges and universities that offer tourism-related educational options. Training options at these colleges and universities include certificates, diplomas, degrees and masters-level programs in adventure tourism, outdoor recreation, hospitality management, and tourism management. For example, whether students are learning how to manage a restaurant at Camosun College, gaining mountain adventure skills at College of the Rockies, or exploring the world of outdoor recreation and tourism management at the University of Northern BC, tomorrow’s workforce is being prepared by skilled instructors with solid industry experience.
Spotlight On: Emerit
Emerit is Canada’s award winning training resource developed by Tourism HR Canada in collaboration with tourism industry professionals from across Canada. For more inform