I have a user who is experiencing a crash using the app store version of an iPhone app. The crash is not reported via iTunes connect and the user is unable to sync with iTunes and get me the .crash file (they don't have a computer). The user is, however, able to copy and paste the crash report from the phone under "Settings > general > about > Diagnostics & usage data".
I took this users copied crash report and manually pasted it into a text file and renamed it with the .crash extension. When I import this manually created .crash report into XCode's Organizer, I am not able to symbolicate it. I am using the same copy of XCode that generated the app store binary and the ipa is archived and I am able to symbolicate crashes that come from iTunes connect.
Is it expected that the manually created .crash file would not symbolicate or am I doing something wrong? Any help would be much appreciated!
Thanks!
****update**** I am also unable to symbolicate the crash report using the steps here: Symbolicating iPhone App Crash Reports.
****update 2**** Here is the crash report:
Incident Identifier: 3A2A3D26-1E44-46AA-9777-658EBBBEDD57
CrashReporter Key: a9eadbf28904a2c3b4d285c7455db9ae06a5a555
Hardware Model: iPhone5,1
Process: MyApp [1180]
Path: /var/mobile/Applications/0B09C692-7C36-4398-AC77-4217401E0FC/MyApp.app/MyApp
Identifier: MyApp
Version: ??? (???)
Code Type: ARM (Native)
Parent Process: launchd [1]
Date/Time: 2013-02-12 18:45:15.066 -0500
OS Version: iOS 6.1 (10B143)
Report Version: 104
Exception Type: 00000020
Exception Codes: 0x000000008badf00d
Highlighted Thread: 0
Application Specific Information:
com.company.MyApp failed to resume in time
Elapsed total CPU time (seconds): 0.800 (user 0.800, system 0.000), 4% CPU
Elapsed application CPU