10
I'm working on software for a company that doesn't ever file bug reports, the only complain, "so and so isn't working." Sometimes I can figure out what they're talking about, sometimes not. My pleas for screenshots and more details fall on deaf ears (once they did take a screenshot, then printed it out, scanned in it with their fax machine and emailed it to my boss as a TIFF).
I have several methods inplace to give me the data I need. Here are the steps I've taken:
- A bug tracker in which they can enter bugs (only one was ever entered)
- Error logging. Every time an error occurs, it writes it to a log file, courtesy of NLog
- Program has a try catch around it's initial method to record exceptions.
- When an unexpected exception is caught I take a screenshot of the program.
- Access to all forms are logged, and to some extent, what they're doing. (although this usually only works if they succeed)
What other methods can I employ to allow me to catch bugs, and gather more data about them so I know how to reproduce them?