How to Close a Case on eBay

Beginner 20 min 9 steps 35797 views Rating: 4.8/5 Published: 2026-05-14

Make sure that you qualify for closing the case.. Open the eBay website.. Click Help & Contact.

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Steps

1

Make sure that you qualify for closing the case.

Step 1

Make sure that you qualify for closing the case.

2

Open the eBay website.

Step 2

Open the eBay website.

3

Click Help & Contact.

Step 3

Click Help & Contact.

4

Scroll down and click Resolution Center.

Step 4

Scroll down and click Resolution Center.

5

Find your case.

Step 5

Find your case.

6

Click Take action.

Step 6

Click Take action.

7

Click Receive fee credit.

Step 7

Click Receive fee credit.

8

Check the "Yes" or "No" box.

Step 8

Check the "Yes" or "No" box.

9

Click Close case.

Step 9

Click Close case.

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