How to Contact a Seller on Amazon

Advanced 45 min 15 steps 28143 views Rating: 5.0/5 Published: 2026-04-23

Navigate to one of the seller's product listings.. Click the seller's name next to "Sold by" on the right-hand side of the page.. Press the "Ask a Question" button on the seller's page.

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Steps

1

Navigate to one of the seller's product listings.

Step 1

Navigate to one of the seller's product listings.

2

Click the seller's name next to "Sold by" on the right-hand side of the page.

Step 2

Click the seller's name next to "Sold by" on the right-hand side of the page.

3

Press the "Ask a Question" button on the seller's page.

Step 3

Press the "Ask a Question" button on the seller's page.

4

Follow the prompts to choose a topic for your question or comment.

Step 4

Follow the prompts to choose a topic for your question or comment.

5

Type a detailed message in the text box on the next page.

Step 5

Type a detailed message in the text box on the next page.

6

Click the "Send e-mail" button to send your message.

Step 6

Click the "Send e-mail" button to send your message.

7

Navigate to "Your Orders" from the Amazon homepage.

Step 7

Navigate to "Your Orders" from the Amazon homepage.

8

Click "Problem with order" or "Get help with order".

Step 8

Click "Problem with order" or "Get help with order".

9

Use the "Leave seller feedback" option to rate the seller.

Step 9

Use the "Leave seller feedback" option to rate the seller.

10

Navigate to "Your Account".

Step 10

Navigate to "Your Account".

11

Scroll down to "Communication and content".

Step 11

Scroll down to "Communication and content".

12

Click "Messages from Amazon and sellers".

Step 12

Click "Messages from Amazon and sellers".

13

Select the "Buyer/Seller Messages" tab.

Step 13

Select the "Buyer/Seller Messages" tab.

14

Open a message from the seller you want to communicate with.

Step 14

Open a message from the seller you want to communicate with.

15

Hit the "Reply" button and write a message.

Step 15

Hit the "Reply" button and write a message.

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