How to Return an Item to Amazon

Intermediate 45 min 20 steps 22670 views Rating: 3.8/5 Published: 2026-04-01

Log into the Amazon account that you ordered the item with.. Click "Orders" on the top right of your screen.. Click "Return or Replace Items" next to the item you want to return.

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Steps

1

Log into the Amazon account that you ordered the item with.

Step 1

Log into the Amazon account that you ordered the item with.

2

Click "Orders" on the top right of your screen.

Step 2

Click "Orders" on the top right of your screen.

3

Click "Return or Replace Items" next to the item you want to return.

Step 3

Click "Return or Replace Items" next to the item you want to return.

4

Explain the reason that you want to return the item.

Step 4

Explain the reason that you want to return the item.

5

Request a refund or a replacement for the item.

Step 5

Request a refund or a replacement for the item.

6

Choose a return method.

Step 6

Choose a return method.

7

Visit the Online Return Center and click the middle button.

Step 7

Visit the Online Return Center and click the middle button.

8

Create or log into your Amazon account.

Step 8

Create or log into your Amazon account.

9

Enter the 17-digit order number if the item was a gift.

Step 9

Enter the 17-digit order number if the item was a gift.

10

Click the "Return or Replace Items" button.

Step 10

Click the "Return or Replace Items" button.

11

Select the reason for the return in the drop-down menu.

Step 11

Select the reason for the return in the drop-down menu.

12

Request a refund or a replacement for the item.

Step 12

Request a refund or a replacement for the item.

13

Choose how you'll return the gift.

Step 13

Choose how you'll return the gift.

14

Log into the Amazon account that you ordered the item with.

Step 14

Log into the Amazon account that you ordered the item with.

15

Click "Orders" on the right of your screen.

Step 15

Click "Orders" on the right of your screen.

16

Click the "request refund" button.

Step 16

Click the "request refund" button.

17

Print out the return label.

Step 17

Print out the return label.

18

Pack your item into a box securely.

Step 18

Pack your item into a box securely.

19

Tape the label to the front of the box.

Step 19

Tape the label to the front of the box.

20

Drop your package off or get it picked up at your address.

Step 20

Drop your package off or get it picked up at your address.

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