How to File an ADA Claim for Web Site Accessibility Issues

Intermediate 15 min 20 steps 44558 views Rating: 4.7/5 Published: 2026-05-21

Identify who owns the website.. Note why the website is inaccessible.. Print off relevant screens.

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Steps

1

Identify who owns the website.

Step 1

Identify who owns the website.

2

Note why the website is inaccessible.

Step 2

Note why the website is inaccessible.

3

Print off relevant screens.

Step 3

Print off relevant screens.

4

Write down the dates you tried to use the site.

Step 4

Write down the dates you tried to use the site.

5

Meet with an attorney.

Step 5

Meet with an attorney.

6

Complete the online complaint form.

Step 6

Complete the online complaint form.

7

Type up a complaint.

Step 7

Type up a complaint.

8

Submit your written complaint.

Step 8

Submit your written complaint.

9

Submit a complaint by phone or videophone instead.

Step 9

Submit a complaint by phone or videophone instead.

10

Wait to hear a response.

Step 10

Wait to hear a response.

11

Check the status of your complaint.

Step 11

Check the status of your complaint.

12

Participate in mediation.

Step 12

Participate in mediation.

13

Hire an attorney.

Step 13

Hire an attorney.

14

Discuss whether you can sue.

Step 14

Discuss whether you can sue.

15

File a complaint in court.

Step 15

File a complaint in court.

16

Receive the defendant's response.

Step 16

Receive the defendant's response.

17

Defend against a motion to dismiss.

Step 17

Defend against a motion to dismiss.

18

Participate in discovery.

Step 18

Participate in discovery.

19

Engage in settlement negotiations.

Step 19

Engage in settlement negotiations.

20

Continue on with the lawsuit.

Step 20

Continue on with the lawsuit.

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