How to Dispute a PayPal Transaction

Intermediate 30 min 19 steps 1030 views Rating: 3.5/5 Published: 2026-05-28

Log in to your PayPal account and go to the Resolution Center.. Open your dispute.. Specify a problem with the purchase or an unauthorized purchase.

Start Playback
E
Author

Steps

1

Log in to your PayPal account and go to the Resolution Center.

Step 1

Log in to your PayPal account and go to the Resolution Center.

2

Open your dispute.

Step 2

Open your dispute.

3

Specify a problem with the purchase or an unauthorized purchase.

Step 3

Specify a problem with the purchase or an unauthorized purchase.

4

Select the "category of your purchase" from a drop down menu.

Step 4

Select the "category of your purchase" from a drop down menu.

5

Explain your dispute and set forth how you want the dispute resolved.

Step 5

Explain your dispute and set forth how you want the dispute resolved.

6

Negotiate with the seller to resolve the situation.

Step 6

Negotiate with the seller to resolve the situation.

7

Close or escalate your dispute.

Step 7

Close or escalate your dispute.

8

Log in to your PayPal account and go to the Resolution Center.

Step 8

Log in to your PayPal account and go to the Resolution Center.

9

Open a dispute or click on an existing dispute.

Step 9

Open a dispute or click on an existing dispute.

10

Select the option to escalate under "More Options.

Step 10

Select the option to escalate under "More Options.

11

Provide the information requested.

Step 11

Provide the information requested.

12

Wait for PayPal to resolve your claim.

Step 12

Wait for PayPal to resolve your claim.

13

Identify unauthorized activity.

Step 13

Identify unauthorized activity.

14

Log in to your PayPal account and go to the Resolution Center.

Step 14

Log in to your PayPal account and go to the Resolution Center.

15

Click the "Report a Problem" button.

Step 15

Click the "Report a Problem" button.

16

Provide the information requested by PayPal.

Step 16

Provide the information requested by PayPal.

17

Change your PayPal password and security questions.

Step 17

Change your PayPal password and security questions.

18

Wait for PayPal to review your claim.

Step 18

Wait for PayPal to review your claim.

19

Wait for PayPal's final decision.

Step 19

Wait for PayPal's final decision.

View as Slideshow

Rate This Guide

★ ★ ★ ☆ ☆ 3.5/5
3

Comments (0)

No comments yet. Be the first to share your thoughts!