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Module 6: Consultation & Collaboration in LTC Practice (126/93) -- Nurse Practitioners Delivering Primary C...

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Module 6: Consultation & Collaboration in LTC Practice

Module 6: Consultation & Collaboration in LTC Practice 152 6.2.8 The Therapeutic Relationship Establishing therapeutic relationships: - Establish rapport - Convey a non-judgmental attitude, encourage questions, listen to understand needs/concerns/priorities, and validate feelings - Communicate in ways that convey that you care about the person - Assess resident and family’s communication styles - Establish priorities/wishes of resident and family - Establish the amount of information the resident/SDM/family needs - Establish preferred methods of information sharing with family/resident Therapeutic relationships stages: - First encounter – strangers meeting for the first time - Ongoing encounters – each encounter you get to know each other more - End of the relationship – changing roles, retirement Qualities of good working relationships: - Mutual respect and acceptance - Information sharing - Shared responsibility and decision making - Conflict is normalized - Effective communication - A sense of camaraderie or belonging - Shared responsibility Personal accountabilities: - Establish clear boundaries and the limitations of your role - Good communication is the foundation of therapeutic relationships - Be transparent and honest - Be reliable and consistent - Have genuine interest for the well being of others - Reflect on situations where therapeutic relationships were challenging to establish - Cultural competence[1][2][3][4][5]
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