Communicating Professionally in the Workplace
You communicate verbally, in writing, and with your body language. When working, you represent Montgomery College to internal and external customers; therefore, you want to be at your best. This learning pathway* offers classes in each of the three dimensions.
Learning Pathway classes required to earn a certificate:
Verbal Communication
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Written and Media Communication
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Kinesthetic Communication
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The pathway classes are available to all employees through MC Learns as individual classes as well. If you are interested in achieving the certificate, the table below will help you plan your schedule. Not all classes are offered every year; it is at minimum a two-year plan.
Classes Scheduled for FY23:
| Class name | Class Length and Format | Class Date and Time |
| Pivoting for Active Listening | One 3-hour class, online | October 10: 1:30-4:45 p.m. |
| Crucial Conversations for Dialogue | Five 3-hour classes Online: Fall and Spring In-person: Winter |
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| The Fours C’s of Good Writing: Commas, Clarity, Coherence, and Conciseness | Four 3-hour classes, online | February 20, 22, 27, 29: 8:45 a.m.-noon |
| Business Etiquette | e-Course | On-demand |
| Effective Listening Skills | e-Course | On-demand |
| Put It in Writing | e-Course | On-demand |
| Solid Business Writing | e-Course | On-demand |
| Classes not listed will be offered in FY25 |
*A learning pathway is a series of identified classes that provides you with an in-depth exploration of a skill area. When completed, a certificate of learning is awarded to acknowledge your commitment to pursue the study and practice of a specialized area of professional development. Participation is paced to provide time to reflect upon your learning and integrate concepts and skills into your life and work.
Communicating Professionally in the Workplace Learning Pathway Class Overview:
| Classes | Brief Class Description* |
| Pivoting for Active Listening
Facilitator: Heather Fogg |
Loosen the grip on stories you hold by pivoting toward self-awareness and a focus on the future. Pivoting provides the pathway to open your curiosity and increase understanding in conflict communication. |
| Business Etiquette
Digital Course |
Focus on the conduct and procedures that are generally acceptable and polite in the workplace and typically unspoken, which build and maintain relations. Invest in building relationships, one of your most valuable assets at work.
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| Crucial Conversations for Dialogue
Facilitators: Richard Forrest, Cynthia Mauris, Paul Miller |
Develop skills in how to plan and have an effective and successful crucial conversation where the stakes are high, emotions are strong, and opinions are opposing. |
| Digital Body Language
Facilitator: John Egan |
Digital communication has become an ever more significant feature in our work lives. Apply techniques to your digital communications that build trust, enhance collaboration, and strengthen relationships. |
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