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About This Book

1.1 Introduction Communication is an activity, skill, and art that incorporates lessons learned across a wide spectrum of human knowledge. Perhaps the most time-honoured form of communication is storytelling. We’ve told each other stories for ages to help make sense of our world, anticipate the future, and certainly to entertain ourselves. The art of storytelling draws on your understanding of yourself, your message, and how you communicate it to an audience that is simultaneously communicating

Chapters

• 1.3 Importance of Good Communication Skills
• 1.4 Intercultural Communication
• 1.5 Theories of Cross-cultural Communication
• 1.7 Chapter Summary
• 1.8 End of Chapter Activities
• 1.9 Attribution and References
• 2.2 The Writing Process In the Workplace
• 2.4 Outlining
• 2.7 Attribution
• 3.2 Formal versus Informal Language
• 3.6 End of Chapter Activities
• 4.4 Writing Effective Paragraphs
• 4.5 Writing Effective Sentences
• However, just when you think the production of your document is done, the revis
• 5.3 Revising for Grammar
• 5.4 The “Is It Professional?” Test
• 5.7 End of Chapter Activities
• 5.8 Attribution & References
• 6.4 Memos
• 6.5 Letters
• 6.7 End of Chapter Activities
• 7.2 Information Shares
• 7.3 Information or Action Requests
• 7.4 Instructional Messages
• 7.6 Replies to Information or Action Requests
• 8.3 Indirect Bad-news Message Organization
• 8.4 Direct Approach Bad-news Messages
• 8.6 Presenting Negative News in Person
• 8.10 Attribution & References
• 9.4 Persuasive Messages
• 9.5 Sales Messages
• 9.7 End of Chapter Activities
• 10.1 Introduction
• 10.2 Formal and Informal Research
• 10.4 Evaluating Sources
• 10.5 Writing With Integrity
• 10.6 Creating In-Text Citations And References
• 10.8 End of Chapter Activities
• 11.1 Introduction
• 11.3 Report Headings
• 11.5 Analyzing The Audience
• 11.7 Checklist for Writing Reports
• 11.9 End of Chapter Activities
• 11.10 Attribution & References
• 12.1 Introduction
• 12.2 Conference Reports
• 12.4 Progress Reports
• 12.5 Recommendation Reports
• 13.2 Requests for Proposals
• 13.8 End of Chapter Activities
• 14.1 Introduction
• 14.3 Respectful Workplaces
• 14.4 Speaking Ethically and Avoiding Fallacies
• 14.6 End of Chapter Activities
• 14.7 Attribution & References
• 15.1 Introduction
• 15.4 Telephone and Voicemail
• 16.7 End of Chapter Activities
• 17.2 Positive and Negative Team Member Roles
• 17.4 End of Chapter Activities
• 17.5 Attribution & References
• 18.2 Preparing a Presentation
• 18.3 Developing the Content
• 18.4 Presentation Aids
• 18.5 Preparing to Present
• 18.10 End of Chapter Activities
• 19.1 Introduction
• 19.4 Writing the Application Letter
• 19.8 Attribution & References
• 20.1 Introduction
• 20.2 Preparation
• 20.3 Performance
• 20.4 Postperformance
• 20.7 Attribution & References

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