1.3 Importance of Good Communication Skills
1.4 Intercultural Communication
1.5 Theories of Cross-cultural Communication
1.7 Chapter Summary
1.8 End of Chapter Activities
1.9 Attribution and References
2.2 The Writing Process In the Workplace
2.4 Outlining
2.7 Attribution
3.2 Formal versus Informal Language
3.6 End of Chapter Activities
4.4 Writing Effective Paragraphs
4.5 Writing Effective Sentences
However, just when you think the production of your document is done, the revis
5.3 Revising for Grammar
5.4 The “Is It Professional?” Test
5.7 End of Chapter Activities
5.8 Attribution & References
6.4 Memos
6.5 Letters
6.7 End of Chapter Activities
7.2 Information Shares
7.3 Information or Action Requests
7.4 Instructional Messages
7.6 Replies to Information or Action Requests
8.3 Indirect Bad-news Message Organization
8.4 Direct Approach Bad-news Messages
8.6 Presenting Negative News in Person
8.10 Attribution & References
9.4 Persuasive Messages
9.5 Sales Messages
9.7 End of Chapter Activities
10.1 Introduction
10.2 Formal and Informal Research
10.4 Evaluating Sources
10.5 Writing With Integrity
10.6 Creating In-Text Citations And References
10.8 End of Chapter Activities
11.1 Introduction
11.3 Report Headings
11.5 Analyzing The Audience
11.7 Checklist for Writing Reports
11.9 End of Chapter Activities
11.10 Attribution & References
12.1 Introduction
12.2 Conference Reports
12.4 Progress Reports
12.5 Recommendation Reports
13.2 Requests for Proposals
13.8 End of Chapter Activities
14.1 Introduction
14.3 Respectful Workplaces
14.4 Speaking Ethically and Avoiding Fallacies
14.6 End of Chapter Activities
14.7 Attribution & References
15.1 Introduction
15.4 Telephone and Voicemail
16.7 End of Chapter Activities
17.2 Positive and Negative Team Member Roles
17.4 End of Chapter Activities
17.5 Attribution & References
18.2 Preparing a Presentation
18.3 Developing the Content
18.4 Presentation Aids
18.5 Preparing to Present
18.10 End of Chapter Activities
19.1 Introduction
19.4 Writing the Application Letter
19.8 Attribution & References
20.1 Introduction
20.2 Preparation
20.3 Performance
20.4 Postperformance
20.7 Attribution & References
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11.7 Checklist for Writing Reports
11.7 Checklist for Writing Reports
As you reread and revise your report, keep in mind the following:
- Report considers the audience’s needs
- Form follows function of report
- Format reflects institutional norms and expectations
- Information is accurate, complete, and documented
- Information is easy to read
- Terms are clearly defined
- Figures, tables, and art support written content
- Figures, tables, and art are clear and correctly labelled
- Figures, tables, and art are easily understood without text support
- Words are easy to read (font, arrangement, organization)
- Results are clear and concise
- Recommendations are reasonable and well-supported