How to Speak Professionally on the Phone
Keep a pen and paper next to you.. Answer the phone in as few rings as possible.. Identify yourself and the company.
Steps
Keep a pen and paper next to you.
Keep a pen and paper next to you.
Answer the phone in as few rings as possible.
Answer the phone in as few rings as possible.
Identify yourself and the company.
Identify yourself and the company.
Ask the right questions.
Ask the right questions.
Assume that someone from your organization is listening in on the conversation.
Assume that someone from your organization is listening in on the conversation.
Ask before putting someone on hold and wait for his or her response.
Ask before putting someone on hold and wait for his or her response.
Make sure the intended recipient wants to take the call.
Make sure the intended recipient wants to take the call.
Use correct grammar.
Use correct grammar.
Pay attention to your voice.
Pay attention to your voice.
Use the caller's name, whenever possible.
Use the caller's name, whenever possible.
Identify yourself first when calling another person.
Identify yourself first when calling another person.
End the conversation professionally.
End the conversation professionally.
Practice active listening skills.
Practice active listening skills.
Lower your voice and speak slowly in an even tone.
Lower your voice and speak slowly in an even tone.
Establish rapport through empathy.
Establish rapport through empathy.
Avoid getting upset or angry.
Avoid getting upset or angry.
Avoid taking it personally.
Avoid taking it personally.
Remember you're interacting with a human.
Remember you're interacting with a human.
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