How to Contact iTunes by Phone

Intermediate 10 min 14 steps 33929 views Rating: 3.8/5 Published: 2026-03-02

Have your serial number handy if your issue is related to your iPod.. Have your Apple ID handy.. Dial 1-800-MY-APPLE if you live in the United States.

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Steps

1

Have your serial number handy if your issue is related to your iPod.

Step 1

Have your serial number handy if your issue is related to your iPod.

2

Have your Apple ID handy.

Step 2

Have your Apple ID handy.

3

Dial 1-800-MY-APPLE if you live in the United States.

Step 3

Dial 1-800-MY-APPLE if you live in the United States.

4

Say "iTunes" and provide your serial number when prompted.

Step 4

Say "iTunes" and provide your serial number when prompted.

5

Wait to be connected with a representative.

Step 5

Wait to be connected with a representative.

6

Visit Apple's support page and select "iTunes and Apple Music.

Step 6

Visit Apple's support page and select "iTunes and Apple Music.

7

Select "iTunes Player," "iTunes Store," or "Apple Music.

Step 7

Select "iTunes Player," "iTunes Store," or "Apple Music.

8

Choose a support topic that describes your issue.

Step 8

Choose a support topic that describes your issue.

9

Provide your contact information.

Step 9

Provide your contact information.

10

Use the "Talk Now" option and wait for a call from Apple Support.

Step 10

Use the "Talk Now" option and wait for a call from Apple Support.

11

Schedule a call if necessary.

Step 11

Schedule a call if necessary.

12

Choose an iTunes support topic that describes your issue.

Step 12

Choose an iTunes support topic that describes your issue.

13

Use Apple Support's live chat feature if you don't like talking on the phone.

Step 13

Use Apple Support's live chat feature if you don't like talking on the phone.

14

Send an email to Apple Support.

Step 14

Send an email to Apple Support.

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